DEMATTING POLICY

It is the OWNERS duty of care towards their dog/cat to maintain their coat between professional grooming. If owners fail to attend to their dog’s coat, then in the interests of the dog/cat, Glamourwoof will shave off matted areas to prevent unnecessary suffering. Glamourwoof will try to minimise the aesthetic impact of this but in the case of a felted mat, this may require removing all the fur from the matted area. When a dog/cat presents in a severely matted condition, it is Glamourwoof’s policy to shave the whole coat using electric clippers with a close blade. In these circumstances to de-matt would cause the animal stress and discomfort and therefore shaving a coat is quicker and gentler on the animal. Dogs/ Cats can be traumatised by lengthy and uncomfortable de-matting sessions and it can put them off the grooming process for life. If you require help and advice on how to care for your dog/cat between grooming sessions, please do feel free to ask, we will be more than happy to chat.

You will be fully consulted and made aware of any additional charge to be levied.

Matting leads to many skin conditions

• Hot spots and sores

• Skin rash

• Flea infestations

• Fungal and bacterial infection

• Yeast infections

• Moist eczema

• Urine and faeces scalding

• Mites and lice

• Maggot infestation

• Eye and ear infections

• Severe itching

• Discolouration/staining of fur, also parasites such as fleas and ticks can be present without your knowledge, because the matted coat hides them.

A matted coat that has to be clipped off may reveal problems due to long-term neglect. Problems caused by the inability of the skin to breathe properly, may include sores, skin infections and parasites. A dog/cat upset by any of these may have been chewing at his skin in an effort to alleviate irritation of an inflamed area. Dogs/cats feel different after a matted coat is clipped off; the majority of dogs/cats feel lighter, cooler and full of life. Very matted coats can be heavy and hot, therefore when they are removed, some find this new sensation strange and may take time to adapt to the feeling. The removal of a large weight of hair from a dog’s/cat’s ears may cause ear shaking and scratching, leading to Haematoma (rupturing of small blood-vessels) in the ear.

EXCESSIVE GROOMING

If a dog/cat requires more than 3 hours work due to excessive matting or an overdue appointment, Glamourwoof reserve the right to stop the grooming and request the dog comes for a return visit at an additional charge to the owner.

VETERINARY CARE

Glamourwoof has my permission to do whatever they feel is appropriate for the wellbeing of my dog/cat. Should they determine that veterinary care is warranted, the owner agrees to pay all associated fees and costs. If my veterinarian is not readily accessible, Glamourwoof is authorised to use a veterinarian of their choice

1. General Agreement

  • By bringing your dog to Glamourwoof you confirm that you are the legal owner or have the owner’s permission to use our services.

  • You agree to disclose any relevant information about your dog’s / cats health, behaviour, and grooming needs prior to the appointment.

2. Health and Vaccination Requirements

  • All dogs/cats must be up-to-date on vaccinations. Proof of vaccination may be requested.

  • Dogs/ cats must be free from fleas, ticks, and other parasites. If a dog/cat is found to have fleas or ticks, a mandatory flea treatment will be applied at the owner’s expense.

  • Please notify us if your dog/cat has any medical conditions, skin issues, or allergies that may affect grooming.

3. Safety and Behaviour

  • For the safety of all pets and staff, aggressive or overly stressed dogs may not be groomed. If a dog becomes unmanageable during grooming, we may stop the session and charge a handling fee.

  • Muzzles may be used if necessary to ensure safety.

  • If your dog requires a second groomer this will be charged at £5 per every 30 mins the help is required.

  • Abusive behaviour towards our staff will not be tolerated. We reserve the right to refuse service to anyone engaging in such behaviour.

4. Grooming Services

  • We will take all reasonable care while grooming your dog/ cat, but certain procedures (e.g., de-matting) may involve risks such as skin irritation or minor nicks. These risks will be explained before proceeding.

  • If additional grooming is required due to matting or poor coat condition, an extra fee will be applied.

  • We will not shave double-coated breeds unless requested by the owner, as this can cause long-term damage to the coat.

5. Lateness Policy

  • If you are later than 15 minutes, the team may have to rebook you, and a 50% charge of the groom will be implemented or a £10 fee, added to your groom,per a pet late fee at the discretion of the groomer.

6. Cancellations and No-Shows

  • We require a 48-hour cancellation notice. Failure to provide notice may result in a charge of 50% of the groom before rebooking your next appointment.

  • If you fail to attend two or more grooming appointments without notice, you will be struck off our client list.

  • Repeat offenders of our cancellation policy may be required to pay upfront for future appointments.

7. New Customer Deposit Policy

  • All new customers are required to pay a £25 deposit for the first three appointments.

  • Please pay the deposit to: Glamourwoof
    (Eloise Titcombe)
    04-00-03
    34213089

8. Pickup and Drop-off

  • Dogs/ cats must be picked up promptly after the grooming session. A late pickup fee may apply if your dog/ cat remains in our care beyond the agreed time.

  • Late pick up charges up to £5 for every 10 mins unless discussed otherwise

9. Liability

  • While we take every precaution to ensure the safety of your pet, Glamourwoof is not responsible for pre-existing conditions, reactions to grooming products, or accidents caused by your dog’s behaviour.

  • Owners are responsible for any damage caused by their dog to the salon premises or staff.

10. Photography and Social Media

  • With your permission, we may take photos of your pet during or after grooming for promotional purposes on our website or social media.

11. Payment

  • Payment is due at the time of service. We accept cash and card payment.

  • Prices are subject to change without notice. Additional charges may apply for extra services or difficult grooming sessions.

12. Work experience 

  • We Occasionally have work experience volunteering with us, they are supervised at all times and carry out tasks appropriate to their level of experience. 

13. Collection and Drop 

  • Collection and drops require a £10 Fee for the local area, if you are further a field this may be a higher charge but will be discussed prior.

  • If your dog is sick or defecates a £30 cleaning charge will be added.

   14. Agreement to Terms

  • By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.